Frequently Asked Questions
Browse our frequently asked questions for answers to the most common moving questions.
1. How far ahead do I have to book my move?
About a week (5-7 days) is sufficient. If you have an urgent situation, contact us as soon as possible.
2. What time of day will you move my things?
Our morning pickups occur at your specified time between 7am and 10am. Afternoon pickups require a window of 2 hours, to allow for traffic and the completion of business from earlier in the day.
3. Do I have to leave a deposit?
No. In our efforts to promote trust between our company and our customers, we don’t currently require a deposit when you hire us. We would appreciate, however, a 48 hour notice if your plans change.
4. Can I change the delivery schedule or route?
Please notify us in advance of moving day if you need to change something or add an extra stop. We don’t want to be late for our next client!
5. Can you give me a ride to the destination?
We’re sorry., but regulations do not allow us to carry anyone other than Dyno employees in our trucks.
6. Do I really need to empty all those drawers?
Yes. Your furniture must be empty when we move it. Trying to move a full dresser or cabinet will result in damage to the furniture, the items inside, and might lead to injury. All of your possessions should be safely packed in boxes, so we can tape your drawers and doors shut and cover your furniture with protective blankets.
7. How do I pay?
We accept Visa, MasterCard, Discover, and cash. We cannot accept a credit card without the cardholder present to sign the bill of lading at the first location, and the total bill at the destination. Sorry, we can’t make exceptions. No checks can be accepted.
8. My building requires insurance, can you provide it?
Yes. Your relocation consultant will arrange to contact your building operators and make sure that all required documents are provided.
9. Can I tip my movers?
Yes, but only if you want to. A gratuity is always appreciated, but never required.
10. What is included in my fee?
Safe transit and protection of furniture and other fragile items with moving blankets; disassembly and reassembly of any items that require it; the use of our truck and all moving tools (dollies, carts, etc.); sales tax.
11. What is NOT included?
We pride ourselves on our “no surprises” policy. Your Relocation Consultant will help you plan your move, and tell you about the boxes we make available to you at a fee. You will be responsible for any tolls incurred in transit, and for any parking tickets incurred if there is no available legal parking at the locations where we are moving your items. Of course, we will do our absolute best to avoid tickets.
12. Do you provide packing services?
Yes. If you want us to pack your possessions, please let your Relocation Consultant know when booking. If you need last minute assistance, please try to give us 12 hours notice so we can get you the help you need.
13. What is travel time?
Travel time is movers’ commute time. It is the time we need to get to your pick up location and then back from drop off location. This is not part of the move and it never changes. Quoted travel time will not change even if we hit traffic.
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